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Dear Ms Jenkins,

Thank you 1)_________your letter of 2)__________ 27 May. We were very 3)__________to hear about the problem you had with our product.
We maintain high 4)__________standards, but nobody is perfect and sometimes there are some small imperfections. 5)__________, that was your case.
We have decided to 6)__________the faulty product. It has been shipped to you.
Your 7)__________is extremely important to us and we 8)__________for the 9)__________________you have been caused.
10)__________you for purchasing our products.
Best 11)__________,

John Styles
Customer Service Manager


Odpowiedź :

1. for

2. complaint dated

3. sorry

4. quality / production

5. Surely,

6. repair

7. satisfaction

8. sorry

9. trouble(s)

10. Thank

11. regards