PROSZE DAJE NAJJJ!!!
Work in paris and role-play the dialogues.
1. A Zapytaj klienta, w czym tkwi problem.
B Opisz problem techniczny w Twoim komputerze.
2.A Poproś o zwrot pieniędzy za wadliwy towar.
B Poproś o paragon.
3.A Poproś klienta, aby wyłączył i włączył telefon.
B Powiedz, że już to zrobiłeś/zrobiłaś, ale nie przyniosło to żadnego rezultatu.
3.A Opisz jakiś problem techniczny i zapytaj, co masz zrobić w tej sytuacji.
B Zasugeruj jakieś rozwiązanie.


Odpowiedź :

1.

- Hello, how can I help you?

- Hello, I have a little problem with my computer.

- What's the problem?

- The hardware keeps crashing, an error window pops up. I can't do anything because the computer shuts down by itself when I try to use the troubleshooting software.

- Okay, i'll check your computer next week.

2.

- Hello, I would like to return the faulty equipment and get my money back.

- Hello, what's the reason of the return?

- There are no suitable controllers available

- I understand. May I have your receipt, please?

3.

- Turn your phone on and off please.

- I have already done this and it has absolutely no effect.

- Okay, we'll try something else

4.

- My laptop has been flooded and doesn't want to turn on. What should I do?

- First of all you shouldn't try to turn it on. Please remove the battery and put the laptop into the rice overnight. The rice should drain out the water. If it doesn't work please come to the service center and we will do something about it.