4 Work in pairs. Imagine that one
of the products from exercise 3 has stopped
working. In turns, ask and answer the questions.
I've got a problem with my new alarm clock.
Oh, really? What happened?


5 Think about your problem from exercise 4.
In your notebook, write two sentences to say
how the problem was resolved. Use the words
from the box.
replace get a refund have ... repaired